Use a domain account or local administrator account to sign in to the computer with the hardware manufacturer's remote access solution.Try to access the computer through a remote desktop connection.If the physical computer or the virtual machine is still freezing, use one or more of the following methods for troubleshooting: For the computer that's still running in a frozen state To troubleshoot the freeze issues, check the current status of your computer, and follow one of the following methods. On how many computers does this freeze occur? For example, all computers or only one computer.How often do the errors occur? For example, this issue occurs every night at 7 PM.What operation happened when it froze? For example, this issue occurs when you shut down.Which computer is freezing? For example, the affected computer is a physical server or a virtual server.Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.Īpplies to: Windows 10 Identify the problem The third-party products that this article discusses are manufactured by companies that are independent of Microsoft.
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